LAST UPDATED NOVEMBER 2, 2026
Policy status
These proposed return terms are a draft for merchant review. They are intended to apply once sales begin and the merchant confirms its fulfillment arrangements. This private preview does not accept orders or payments.
30-day return request window
The proposed policy allows customers to request a return within 30 calendar days of delivery. Items should be unused, in their original condition, and returned with included parts and packaging. Retain proof of purchase. These terms do not limit rights that cannot be excluded under applicable law.
How to request a return
Contact support@tidyelmhome.com with your order reference, item name, and reason for return. Include photos for a damaged, defective, or incorrect item when possible. Wait for return instructions and the appropriate destination before shipping.
Return shipping and fees
For a change-of-mind return, the customer pays return shipping. For an incorrect, defective, or transit-damaged item supplied by us, we will arrange an appropriate remedy and cover reasonable required return shipping. The proposed policy has no restocking fee. Any prepaid return-label cost must be disclosed before you accept it.
Refund amount
An approved change-of-mind refund covers the amount actually paid for the returned item and applicable refundable tax. Original shipping is not refunded for a change-of-mind return. If we made an error, eligible refunds include associated original shipping charges. Previously disclosed, customer-responsible return-label costs may be deducted if you choose that label.
Refund processing
After the returned item is received and inspected, we will explain the outcome. The proposed refund processing time is 5–10 business days after approval, to the original payment method. Banks may require additional posting time. We do not refund to a different account.
Cancellations, exchanges, and defects
Contact us promptly to request cancellation before dispatch. Once dispatched, the return process applies. Exchanges depend on confirmed availability and your agreement. Standard unused-item conditions do not remove applicable rights for defective or incorrectly supplied goods.
Company contact
Andrew Rumore Commerce LLC, 2301 Edenborn Ave Unit 112, Metairie, LA 70001-0000, United States. Email support@tidyelmhome.com or call +1 (504) 943-2866. The company address is not an automatic returns destination.