CUSTOMER CARE
Good questions.
Clear answers.
Delivery, returns, and placing your order.
1–3 business days for processing · 3–7 business days in transit after dispatch.
How long does order processing take?+
The estimated handling time is 1–3 business days after an order is accepted. Business days exclude weekends and public holidays. Test orders are not paid purchases and are not released for fulfillment.
How long does standard delivery take?+
Standard transit is estimated at 3–7 business days after dispatch, making the estimated processing-and-transit period 4–10 business days. These are estimates, not guaranteed delivery dates. See our Shipping policy for the delivery terms.
Where do you deliver?+
Our listed service area is the contiguous 48 United States and Washington, DC. Alaska, Hawaii, US territories, APO/FPO addresses, and international destinations are outside this service area. Contact us before requesting delivery to a PO box.
How much does shipping cost?+
Standard shipping is $6.95. Orders with a merchandise subtotal of $75 or more after discounts and before tax qualify for free standard shipping within the listed service area. The cart and checkout display the applicable shipping total.
How will I receive tracking information?+
When an accepted order is dispatched, available tracking information is sent by email. Items may arrive in separate parcels. If tracking is delayed or a parcel appears damaged or missing, contact support with your order reference.
How do I place an order?+
Choose a product and quantity, select Add to bag, open View cart, and choose Proceed to checkout. The checkout provides billing and shipping fields and an order summary. It currently operates in clearly labelled Test Mode: no real card payment is collected and a test order is not a paid purchase.
Which payment methods are planned?+
Visa, Mastercard, and American Express are the planned card methods shown in the footer. Their activation depends on the payment provider. Checkout currently uses Test Mode; displaying a planned card mark does not mean that card processing is active.
What is the return request window?+
Our stated return request window is 30 calendar days after delivery, subject to the conditions in Returns & refunds. Items should be unused and in their original condition with included parts and packaging. Contact us for instructions before shipping a return.
Can I change or cancel an order?+
Contact us promptly with your order reference and the requested change. We will confirm whether an address change or cancellation can be accommodated before dispatch. Once dispatched, the return process applies.
How can I contact customer care?+
Email support@tidyelmhome.com or call +1 (504) 943-2866. Include the product name, SKU, or order reference so we can help. The contact form prepares an email draft in your email application; you review and send it there.